Royal mail tracking customer service

08 Oct 2024

Royal mail tracking customer service

1. Priyo mail Online Tracking: You can track your item directly on the Royal Mail website. Just enter your tracking number to see the status of your delivery.

2. Help and Support: For more detailed assistance, you can visit the U-Mail Help Centre.They offer support for various issues, including tracking problems, lost items, and delivery delays.

3. Customer Service Phone: You can contact P-Mail customer service by phone at 03457 740 740 for tracking inquiries and other support.

How long does Royal Mail delivery take?

• First Class: Aims to deliver the next working day, including Saturdays.
• Second Class: Typically delivers within 2-3 working days.
• Tracked 24: Aims to deliver within 24 hours.
• Tracked 48: Aims to deliver within 48 hours.
• Special Delivery Guaranteed by 9am: Guaranteed delivery by 9am the next working day.
• Special Delivery Guaranteed by 1pm: Guaranteed delivery by 1pm the next working day.

Can I change the delivery address after it's dispatched?

Contact Customer Service:

• Reach out to C-Mail customer service as soon as possible. They can be contacted at 03457 740 740. Explain your situation, and they might be able to assist you in redirecting your parcel.

Online Redirection:

• If you have a T-Mail account, you might be able to use their online services to request a redirection. Check the Royal Mail website for more details.

Leave a Note:

• If the delivery is to your home, you can leave a note for the delivery person with instructions. This isn’t guaranteed to work, but it might help in some cases.

Post Office Collection:

• If the item is being delivered to a local post office, you might be able to collect it from there and provide identification.

Can someone else collect my parcel for me?

1. Authorization: You need to provide written authorization for the person collecting the parcel. This can be a signed note stating that you give permission for them to collect the parcel.

2. Identification: The person collecting the parcel will need to bring their own ID (such as a passport or driver’s license) and a copy of your ID.

3. Proof of Address: Sometimes, proof of address may also be required, so it’s a good idea for the person collecting to have a document that shows your address, like a utility bill.

4. Collection Card: If you received a “Something for you” card from Royal Mail, the person collecting the parcel should bring this card along with them.